Privacy & Data Protection

Privacy Policy

Shield Garage Doors LLC | Last updated October 16, 2026

1. Introduction

Shield Garage Doors LLC ("Shield Garage Doors," "we," "us," or "our") respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit shieldgaragepro.com, request garage door services, or communicate with us.

2. Information We Collect

Name, telephone number, email address, and service address.
Garage door concerns, requests, estimates, appointments, and service history.
Messages and interactions with customer service and technicians.
Payment and transaction records. Payment information may be processed by third-party payment providers.
Website usage information, such as browser data, cookies, and analytics where used.

3. How We Use Information

Respond to inquiries, provide estimates, and schedule services.
Confirm appointments and provide technician arrival or service updates.
Deliver installations, repairs, inspections, and maintenance.
Provide customer support, process payments, and maintain records.
Improve services and website performance.
Send promotional communications where you have separately opted in.

4. SMS Communications and Consent

When you expressly opt in, Shield Garage Doors LLC may text you about service inquiries, appointment confirmations, scheduling, technician arrivals, estimates, service updates, customer support, and follow-ups. Promotional text messages are sent only when you separately opt in to marketing messages.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. You can also contact us at (860) 255-4953 or contact@shieldgaragepro.com. Consent to marketing text messages is not required to purchase goods or services.

5. Mobile Information Privacy

We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may share necessary information with vendors that facilitate our text messaging and business operations, solely to provide services on our behalf.

6. How We Share Information

We may share information with authorized technicians, contractors, scheduling and communications providers, payment processors, and other vendors as needed to fulfill service requests. We may also disclose information when required by law. We do not sell personal information to third-party marketers.

7. Cookies and Analytics

Our website may use cookies or similar technologies for site functionality and to understand usage. Browser settings may allow you to limit cookies.

8. Security and Retention

We use reasonable administrative and technical safeguards to protect information and retain it for legitimate business purposes and legal obligations. No electronic system can guarantee complete security.

9. Your Choices

You may contact us to request access, correction, or deletion of personal information, subject to applicable laws and recordkeeping duties. Reply STOP to stop SMS communications, or use unsubscribe options provided in promotional emails.