Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern use of the Shield Garage Doors LLC website and your interactions with our garage door service business. By using our website or requesting services, you agree to these terms to the extent permitted by applicable law.

2. Services

Shield Garage Doors LLC provides residential garage door repair and installation, opener repair and replacement, springs, cables, rollers, weather seals, adjustments, inspections, maintenance, and related services. Availability depends on location and service requirements.

3. Estimates and Pricing

Estimates may depend on equipment condition, parts, materials, labor, and the scope of work. We will explain additional repairs or replacement needs and seek customer authorization before performing added work. Promotions may have separate terms and eligibility requirements.

4. Appointment Scheduling

Appointment windows are estimates, not guaranteed arrival times. Weather, traffic, emergencies, or earlier jobs may affect arrival. Customers should remain reachable before technician arrival and contact us promptly to reschedule.

5. SMS Messaging Terms

Program: Shield Garage Doors LLC SMS Messaging Program.

If you expressly opt in to SMS, you may receive service inquiry replies, scheduling messages, confirmations, appointment reminders, technician arrival notices, estimates, service updates, customer support, and follow-ups. Promotional offers are sent by SMS only if you separately opt in to marketing texts.

Message frequency varies. Message and data rates may apply.

Opt out: Reply STOP to any message to unsubscribe from that SMS program. You will not receive further messages from that program unless you opt in again.

Help: Reply HELP or contact (860) 255-4953 or contact@shieldgaragepro.com.

Consent to marketing SMS is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

6. Customer Responsibilities

Provide accurate contact and property information and safe, reasonable access to the garage door system for scheduled service.

7. Payments

Payment options and charges will be disclosed to the customer. Unless otherwise agreed, payment is due upon completion of authorized work.

8. Service Limitations and Warranties

The age and condition of existing equipment can affect repairs. Additional issues discovered during a visit will be explained before extra work. Product or workmanship warranties, if any, will be provided separately. Nothing in these terms excludes rights that cannot legally be waived.

9. Website Information

Website materials are informational and may change. We strive for accuracy but do not guarantee that every service description, price, or availability statement is current.

10. Privacy

Please see our Privacy Policy for information about our handling of personal information.

11. Changes to These Terms

We may revise these Terms & Conditions. Revisions will be posted on the website with an updated date.

12. Contact

Shield Garage Doors LLC

Website: shieldgaragepro.com

Email: contact@shieldgaragepro.com

Phone: (860) 255-4953

Service area: Fairfield, New Haven, and New London Counties, Connecticut.